Our Privacy Policy
(Last updated: 19-11-2025, 18:50 IST)
Safeguarding Your Data, Respecting Your Privacy.
Your privacy matters to us. This Privacy Policy describes how we collect, use, and protect your information.
1. Information We Collect
A. Personal Information
When you sign up, book a consultation, or use our programs, we may collect:
Name
Email address
Phone number
Age or date of birth
Location
Payment details (processed securely via third-party gateways)
Health or lifestyle information (voluntary entries)
B. Non-Personal Information
Browser type
IP address
Device type
Usage statistics
Cookies & analytics data
2. How We Use Your Information
We use your information to:
- Provide wellness and fitness programs
- Personalize your experience
- Improve app/website functionality
- Respond to inquiries
- Send reminders, alerts, and updates
- Process payments & subscriptions
- Enhance customer support
We do not sell your information to third parties.
3. Sharing Your Information
We may share your information with:
- Trusted service providers (hosting, analytics, payment gateways)
- Our team of coaches, doctors, and support staff
- Legal authorities only when required
All sharing is strictly controlled and confidential.
4. Cookies & Tracking
We use cookies to improve your browsing experience and understand user behavior.
You may disable cookies in your browser settings.
5. Data Security
We use secure servers, encryption, and best practices to protect your information.
However, no method of transmission is 100% secure.
6. Your Rights
You may:
- Request access to your data
- Request correction or deletion
- Opt out of marketing emails
- Request we limit processing
Email privacy@mocoonswellness.com for requests.
7. Children’s Privacy
We do not knowingly collect information from individuals under 16 without parental consent.
8. Updates to This Policy
We may update this policy periodically. Changes become effective immediately upon posting.
9. Contact Us
For questions about this Privacy Policy, reach us at: